Shortly thereafter, Atlassian acquired it in March 2012. In January 2010, three graduates of Rensselaer Polytechnic Institute - Chris Rivers, Garret Heaton, and Pete Curley - launched Hipchat, a web-based chat and instant messaging service. Some one-to-one chat applications existed, like GChat and Outlook Messenger, but group messaging applications had yet to take off. Though email had been widely used for the previous twenty years, companies soon began looking for a better way to communicate quickly email-based workflows are slower and do not allow for many business functions that are now critical to work, like screen-sharing or video calls. Enterprise Chat: The Next GenerationĪs the first decade of the new millennium closed, an enterprise chat app renaissance slowly began. One thing’s for certain: these programs predated the rise of smartphones, and mobility certainly fomented the creation of second-generation commercial apps like WhatsApp and Snapchat. None of this initial crop of enterprise apps proved a runaway success, and many theories exist as to why later programs have overshadowed them. Other enterprise chat programs, usually integrated with other social features like blogs and wikis, blipped in and out of existence. Clearspace began in 2006, rebranding several times until its rebirth as Jive six years later. The very first enterprise chat apps don’t enjoy the same place in our collective memory as AIM and ICQ.Įarly contender Yammer launched in 2008 Microsoft acquired the platform in 2012. The Slow Growth of Enterprise Chat Appsĭespite developing around the same time, the history of enterprise chat apps is markedly different than the story of their consumer-facing counterparts. And in the summer of 2016, Facebook Messenger hit one billion users. By 2015, WhatsApp alone hosted 30 billion messages per day SMS logged only 20 billion. With the inception of smartphones, chat apps continued to thrive in 2013, chat apps finally surpassed SMS in message volume. An online service, it allowed multi-user chat, email, file sharing, and games. CompuServe released CB Simulator in 1980, and 1985 brought the launch of Commodore’s Quantum Link (also known as Q-Link). But how did they become so popular? Instant Messaging: Child of the 90’sĬhat apps (and their siblings, chat rooms) may bring to mind images of the 1990s, with its dial-up internet and classic sitcoms, but commercial chat apps date back to the 1980s. And with the latest bot technology, chat apps are becoming a hub for employees to do work in their apps without leaving the chat console.įor many people, chat apps are a given part of their workday. Today, it’s commonplace for offices to use a messaging app for internal communication in order to coordinate meetings, share pitch decks, and plan happy hours. That’s one-third of the world’s entire population, with users ranging from your grandmother to your younger brother. In 2016, over 2.5 billion people used at least one messaging app. This piece originally appeared on the Workato blog.
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